Interview Questions frequently asked for BPO

Please find the below mentioned Questions frequently asked in a BPO either for freshers or Experienced candidates.



TELL ME SOMETHING ABOUT YOURSELF/ PLEASE INTRODUCE YOURSELF?

[45 sec]

ANS) Name, Home town, Education background (specify year of passing & degree), Work experience if any (Company name, Designation, Year of experience), Extra circular activities (any specialized), Hobbies (at least two)



2) HOW ARE YOU AS A PERSON?

ANS) ONE WORD /ONE LINE



3) WHAT YOU HAVE DONE SINCE MORNING? (IMP)

ANS) SPEAK UP AT LEAST FOR 2 MINS



4) WHAT DO YOU KNOW ABOUT BPO’S?

ANS) BPO STANDS FOR BUSINESS PROCESS OUTSOURCING.

THERE ARE TWO KINDS OF BPO’S

1) INBOUND – YOU WILL HAVE TO RECEIVE THE CALLS.

2) OUTBOUND – YOU WILL HAVE TO MAKE THE CALLS.



5) WHY DO YOU WANT TO JOIN A BPO (OTHER FIELD /SECTOR)?

ANS) 1) DURING RECESSION PERIOD IT HAS PROVED ITSELF AS THE MOST STABLE INDUSTRY.



6) WHERE DO YOU SEE YOURSELF 3 YEARS DOWN THE LINE?

ANS) I SEE MYSELF GROWING WITH THE COMPANY



7) FAMILY BACKGROUND

ANS) DON’T SPECIFY PARENT’S NAME

JUST SPECIFY PROFESSION OF PARENTS & SIBLING.



8) SALARY EXPECTATION?

ANS) AS PER THE COMPANY’S NORMS



9) WHAT IF SOME OTHER COMPANY OFFERS YOU MORE THAN US?

ANS) I WANT TO GROW VERTICALLY NOT HORIZONTALLY.



10) ARE YOU COMFORTABLE WORKING IN SHIFTS?

ANS) YES, But never say "NO"



11) WHAT DID YOU LEARN IN YOUR LAST JOB?(IMP)

ANS) BE PREPARED WITH YOUR OWN ANSWERS.



12) WHY YOU HAVE LEFT LAST JOB? (IMP)

ANS) BE PREPARED WITH YOUR OWN ANSWERS.



13) DO YOU HAVE ANY ISSUES IN RELOCATING?

ANS) I HAVE NO PROBLEM IN RELOCATING.



14) CAN U SPEAK ON ANY TOPIC OF YOUR OWN CHOICE?

POSSIBLE TOPICS-

LAST BOOK READ,

LAST PLACE TRAVELED,

YOUR HOME TOWN,

LAST MOVIE WATCHED, ETC.



Do’s & Dont's



1) Don’t use Myself / use my name is or I am

2) Don’t use I belongs to / native from / use hometown

3) Don’t use I am this many of age / use I am 24 years old

4) Never complain about previous employer

5) Don’t use wrong grammar, vocabulary, language

6) Do not say no to the HR

7)Do not argue with HR

8) Don’t put any constraint like marriage ,exams any other

9) Don’t give any answer in monetary terms

10) Weakness

11) Don’t argue on salary

12) Don’t say that you are perusing anything

13) Don’t use this words “Actually , normally, generally , ya “

14) Don’t discuss on date of joining.

What should you NEVER do during an interview?

Never forget to study well about your current company and interviewing company

Never tell list of companies you worked just to show your experience - it gives negative impression

Never add fake achievements- interviewer can ask prove of what all you claimed at the time of interview

Never say for what you are not confident-
Many candidates when asked from their resume only, don't have appropriate answers (like their incentives, achievements etc)

Never smile unnecessarily or more then required
Never do knuckle cracking

Never shake your legs (if you are nervous ask for 5 mins, make yourself cool then go)

Never move your fingers in your hair

Never see the roof or walls if you don't know any answer

Never cry or try to gain sympathy for any circumstances, if you have to share then show your die hard attitude and you are ready to accept all challenges in life.

Never yawn. It is an absolute insult to your audience (regardless of a seemingly legitimate excuse). If you do slip and yawn. Apologize immediately.

- Never look at your watch during the interview. If you have a bad habit of doing this, take it off before you go into the interview.

- Never give "fishhand". Weak handshakes don't go over well with anyone! At the same time, don't overcompensate with a "bone crusher".

- Never avoid eye contact. This is a huge turn off. And if multiple people are in the room, rotate equally to look at everyone when you speak so as not to be dismissive to anyone.

- Never slouch, fidget or cross your arms. These are very bad non-verbal cues. Some people struggle with what to do with their hands. Consider bringing a notebook. That way, you can hold the pen and take notes to keep your hands busy.

- Never take risks with what you wear. Even if someone tells you it's a very casual workplace, that doesn't mean you can bust out your favorite Metallica t-shirt and keep your nose ring in. During the interview process, you don't want to stand out for the wrong reasons. This isn't a time to take risks. Men are always better off going with a dark suit and women with proper business atire.

- Never forget to clean up. For god sake, I can't believe I have to say this, but you should be perfect in your physical presentation (clean, neat, ironed clothes, good hygiene, moderate accessories and no perfume/cologne). Nuff said.

- Never "go down that road". Always steer clear of topics about sex, ethnicity, religion or politics even if the manager initiates these topics. It's best to stay neutral and change topics.

- Never be late or too early. Plan to be there about 5-10 minutes early. Account for not only the directions, but also traffic and parking arrangements so that you plan your arrival appropriately. Also don't go in any earlier than this.

- Never smoke a cigarette just before an interview. It smells and, let's face it, you never know if that manager has a "thing" about people that smoke.

- Never chew gum during the interview. Its disrespectful and says.."I don't care what you think, I'm just going to do what is comfortable to me"

- Never dis ANYONE you encounter at that company. Be polite to everyone: security staff, people in the elevator, the receptionist and especially Human Resources!! Word travels fast when people act rudely.

- Never leave your cell phone on. Make sure that you turn off your cell. You are likely one of the many who has a ridiculous or annoying ring tone and if it goes off, this will be a disruption.

- Never mispronounce people's names. If you don't know the proper pronunciation, DON'T guess! Call the company and find out. Also, don't call anyone Mr or Ms. Use their first name.

- Never complain about anything, PERIOD.

- Never forget your business cards and make sure you ask for every person's business card that you meet with in the interview. It shows that you took them seriously and gives you valuable follow up contact information for a thank you letter.