Interview Questions frequently asked for BPO

Please find the below mentioned Questions frequently asked in a BPO either for freshers or Experienced candidates.



TELL ME SOMETHING ABOUT YOURSELF/ PLEASE INTRODUCE YOURSELF?

[45 sec]

ANS) Name, Home town, Education background (specify year of passing & degree), Work experience if any (Company name, Designation, Year of experience), Extra circular activities (any specialized), Hobbies (at least two)



2) HOW ARE YOU AS A PERSON?

ANS) ONE WORD /ONE LINE



3) WHAT YOU HAVE DONE SINCE MORNING? (IMP)

ANS) SPEAK UP AT LEAST FOR 2 MINS



4) WHAT DO YOU KNOW ABOUT BPO’S?

ANS) BPO STANDS FOR BUSINESS PROCESS OUTSOURCING.

THERE ARE TWO KINDS OF BPO’S

1) INBOUND – YOU WILL HAVE TO RECEIVE THE CALLS.

2) OUTBOUND – YOU WILL HAVE TO MAKE THE CALLS.



5) WHY DO YOU WANT TO JOIN A BPO (OTHER FIELD /SECTOR)?

ANS) 1) DURING RECESSION PERIOD IT HAS PROVED ITSELF AS THE MOST STABLE INDUSTRY.



6) WHERE DO YOU SEE YOURSELF 3 YEARS DOWN THE LINE?

ANS) I SEE MYSELF GROWING WITH THE COMPANY



7) FAMILY BACKGROUND

ANS) DON’T SPECIFY PARENT’S NAME

JUST SPECIFY PROFESSION OF PARENTS & SIBLING.



8) SALARY EXPECTATION?

ANS) AS PER THE COMPANY’S NORMS



9) WHAT IF SOME OTHER COMPANY OFFERS YOU MORE THAN US?

ANS) I WANT TO GROW VERTICALLY NOT HORIZONTALLY.



10) ARE YOU COMFORTABLE WORKING IN SHIFTS?

ANS) YES, But never say "NO"



11) WHAT DID YOU LEARN IN YOUR LAST JOB?(IMP)

ANS) BE PREPARED WITH YOUR OWN ANSWERS.



12) WHY YOU HAVE LEFT LAST JOB? (IMP)

ANS) BE PREPARED WITH YOUR OWN ANSWERS.



13) DO YOU HAVE ANY ISSUES IN RELOCATING?

ANS) I HAVE NO PROBLEM IN RELOCATING.



14) CAN U SPEAK ON ANY TOPIC OF YOUR OWN CHOICE?

POSSIBLE TOPICS-

LAST BOOK READ,

LAST PLACE TRAVELED,

YOUR HOME TOWN,

LAST MOVIE WATCHED, ETC.



Do’s & Dont's



1) Don’t use Myself / use my name is or I am

2) Don’t use I belongs to / native from / use hometown

3) Don’t use I am this many of age / use I am 24 years old

4) Never complain about previous employer

5) Don’t use wrong grammar, vocabulary, language

6) Do not say no to the HR

7)Do not argue with HR

8) Don’t put any constraint like marriage ,exams any other

9) Don’t give any answer in monetary terms

10) Weakness

11) Don’t argue on salary

12) Don’t say that you are perusing anything

13) Don’t use this words “Actually , normally, generally , ya “

14) Don’t discuss on date of joining.